Steps to Fix Error code: “8504, 104” and Download Norton Setup

Norton Security is a robust computer security suite which is developed by Symantec. It functions on multiple platforms and devices like Microsoft windows, Mac OS, Android, iOS, etc. The three editions of Norton, namely Norton Security Deluxe, Norton security Standard, and Norton Security Premium do a great job in keeping the computer and network safe. Even though the Norton products are extremely well-functioning and sound, sometimes errors might crop up. Error Code 8504, 104 is one such error which comes up while using Norton products. Here are some ways to fix Norton Error code 8504, 104:

Repair Registry entries Linked to Error 8504, 104

  • Go to start.
  • In the search box, write “Command.” Do not press enter.
  • Press Ctrl+Shift and then hit Enter.
  • A permission dialog box will display.
  • Click on Yes.
  • A black box will display.
  • Write “regedit” in the prompt.
  • Press enter.
  • Choose the key related to Error 8504, 104 which you wish to back up in the Registry Editor.
  • Open the file menu.
  • Go to Export.
  • In the save in dropdown menu choose the folder where you wish to save the Norton backup key.
  • Type the backup file name in the box.
  • Ensure that Selected branch is checked in Export Range box.
  • Click on Save.
  • The file containing reg extension will get saved.
  • Now you can edit the registry manually.

Clean the computer system junk

Here is how to run Disk Cleanup on your system:

  • Go to start.
  • Type Command in the search bar.
  • Press Ctrl+Shift+Enter
  • Click yes in the permission dialog box.
  • Type cleanmgr in the black box and press enter.
  • Let the Disk Cleanup calculate the available occupied space for reclamation.
  • Select the files you want to clear in the Disk Cleanup dialog box.
  • Check the boxes and click OK.

Run Norton Remove and Reinstall Tool

  • Firstly, download Norton Remove and Reinstall tool.
  • Save the downloaded file on the desktop.
  • Open the Norton Remove and Reinstall tool.
  • Go through the license agreement and click on Agree.
  • Go to Advanced Options.
  • Click on Remove Only.
  • Select Remove.
  • Click on Restart now.
  • When the computer system restarts, follow the on-screen prompts and reinstall Norton.

Uninstall any third party security product

  • Enter Windows + R key in order to open the Run dialog box.
  • Type cpl and hit enter.
  • Select the third party security products from the list of all the currently installed programs.
  • Click on uninstall or Remove.
  • Follow the on-screen prompts.
  • Wait for the uninstallation process to complete.
  • Restart the computer system.

Update the video graphics driver

  • Open the run dialog box by pressing Windows + R keys.
  • Type msc in the text box and press Enter.
  • Go to the Device Manager
  • Double click to open the display adapters.
  • Right click on HD graphics card.
  • Choose properties from the drop down menu.
  • In the driver tab ensure if the graphics card driver is new or outdated. If it is outdated then you need to download and install the current version of the graphics card driver.
  • Restart the computer system.

How to download Norton Setup?

  • Go to
  • Type in the email address and password which is associated to the Norton account.
  • Click the sign in
  • If you are a first time user or if you sign in from a device which does not contain an installed Norton security software, the screen prompt will offer two choices: Install on this device or Install on another device.
  • Click on Agree and download if you want to download the software on the current device.
  • If the prompt doesn’t show up, you can access it by clicking on the Devices tab. The Norton account interface is very user friendly.
  • Download the Norton security software on the computer. You will get the downloader program of Norton.
  • Run the Norton’s downloader program.
  • The Norton security software will start installing.
  • Follow the on screen prompts.
  • The Norton product will install.

If the error 8504, 104 doesn’t get fixed even after following the aforementioned steps, contact the Norton antivirus support team for instant solutions. The Norton antivirus customer care team consists of a bunch of dedicated and skilled experts who work around the clock to troubleshoot errors.

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